Q&A2019-01-17T17:44:00+00:00

Q&A

Looking for answers? You’ve come to the right place.

We make it simple and easy for you to make a warranty claim for your product.  

Please click on My Account page to join us and get started.

1. Once logged in, please click on “Register a Product” button as shown in below image.

*Make sure you register a product again each time you need to request a warranty.

2. Click on ‘Request Warranty’ button as shown in the image below for the order that you registered to process the warranty. Click on the check box next to product’s name and then press REQUEST WARRANTY button.

*Make sure the product that is shown below when clicking on the Request Warranty button, is the one that you are going to process the replacement.

3. Fill out for all the requirements: please attach images of the damaged glass and the purchased receipt of the original order. Click on the Submit button then follow the steps and finish with the payment.

**There is no need to ship back your original product. 

Note: Warranty service is currently only available with the US/CA/UK/EU. If you purchased your product outside of these supported territories, please contact the seller or us. Thank you!

If your Dome Glass is showing signs of wear and tear from normal use, or your installation attempts failed, you may qualify for a replacement under our Warranty Policy.

To request a replacement Dome Glass under our warranty policy, you must first create an account through our website. After creating your Account, please go to “My Account” then “Register a Product”. Once you have Registered your original Dome Glass purchase, go to the “Warranty Replacement” tab to place your order request. You must provide photo evidence of the damaged Whitestone product and proof of purchase.   Click here to register your product.

LIMITED LIFETIME WARRANTY – Whitestone provides a Limited Lifetime Warranty, meaning if your Dome Glass is damaged or worn from normal, intended use, a replacement can be requested through our website. Damages caused by operating the Dome Glass outside its intended use or loss are NOT covered under our Limited Lifetime Warranty. Furthermore, Whitestone is not liable to any damage(s) incurred to personal device(s), such as mobile phones, while installing, using or removing any Dome Glass product(s).

Proof of purchase and photographs of the damaged Dome Glass must be submitted for verification. The shipping fee covers the shipping and handling of one Dome Glass replacement kit. If you have purchased a Two (2) Pack Kit, a second registration and coverage of the shipping and handling fee is required.

Our Warranty Policy currently applies solely to the United States, Canada and Europe; however, we are working hard to improve our coverage area to include more countries for our customers.

Click HERE to for detailed information for Warranty Policy.

To request a replacement Dome Glass under our warranty policy, you must first create an account through our website. After creating your Account, please go to “My Account” then “Register a Product”. Once you have Registered your original Dome Glass purchase, go to the “Warranty Replacement” tab to place your order request. You must provide photo evidence of the damaged Whitestone product and proof of purchase.   Click here to register your product.

Our Whitestone Replacement Kit is provided for all warranty replacements. Aside from the UV Curing Lamp, which is required for Dome Glass installation, Replacement Kits contain the same components as the Full Installation Kit (including tubes of liquid adhesive/glue). Since replacement requests under our warranty policy are solely for customers who have already purchased a Full Installation Kit, they will already have a UV machine to install the Replacement Kit.

Toggle Sliding Bar Area

Products