Help2018-10-17T09:56:12+00:00

Help Center

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Frequently asked questions

If your Dome Glass is showing signs of wear and tear from normal use, or your installation attempts failed, you may qualify for a replacement under our Warranty Policy.

To request a replacement Dome Glass under our warranty policy, you must first create an account through our website. After creating your Account, please go to “My Account” then “Register a Product”. Once you have Registered your original Dome Glass purchase, go to the “Warranty Replacement” tab to place your order request. You must provide photo evidence of the damaged Whitestone product and proof of purchase.   Click here to register your product.

LIMITED LIFETIME WARRANTY – Whitestone provides a Limited Lifetime Warranty, meaning if your Dome Glass is damaged or worn from normal, intended use, a replacement can be requested through our website. Damages caused by operating the Dome Glass outside its intended use or loss are NOT covered under our Limited Lifetime Warranty. Furthermore, Whitestone is not liable to any damage(s) incurred to personal device(s), such as mobile phones, while installing, using or removing any Dome Glass product(s).

Proof of purchase and photographs of the damaged Dome Glass must be submitted for verification. The shipping fee covers the shipping and handling of one Dome Glass replacement kit. If you have purchased a Two (2) Pack Kit, a second registration and coverage of the shipping and handling fee is required.

Our Warranty Policy currently applies solely to the United States, Canada and Europe; however, we are working hard to improve our coverage area to include more countries for our customers.

Click HERE to start a Warranty Claim.

To request a replacement Dome Glass under our warranty policy, you must first create an account through our website. After creating your Account, please go to “My Account” then “Register a Product”. Once you have Registered your original Dome Glass purchase, go to the “Warranty Replacement” tab to place your order request. You must provide photo evidence of the damaged Whitestone product and proof of purchase.   Click here to register your product.

Our Whitestone Replacement Kit is provided for all warranty replacements. Aside from the UV Curing Lamp, which is required for Dome Glass installation, Replacement Kits contain the same components as the Full Installation Kit (including tubes of liquid adhesive/glue). Since replacement requests under our warranty policy are solely for customers who have already purchased a Full Installation Kit, they will already have a UV machine to install the Replacement Kit.