Do you have any questions about our products?
In our FAQ you will find detailed answers to the most common questions
asked about Whitestone Dome Glass.
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Frequently asked questions
LIMITED LIFETIME WARRANTY – Whitestone provides Limited Lifetime Warranty means that if your Dome Glass is damaged or worn, you could request replacement through our website. We are currently covering for US and EUROPE area , we will improve our warranty system for cover more countries for our customer. Click here to register your product.
You can register our warranty service through our website. Please click on Register a Product tab on My Account button. Follow the steps and we can find RMA number and address where you send the glass to us. We will send out a replacement kit as soon as we received your defective glass. Click here to register your product.
If you are finished with registering for our warranty service, please send the glass to the following address. (Either US or EU)
22808 Lockness Ave
Torrance, CA 90501
Unit 109 Lombard Business Park
8 Lombard Road, London
The replacement package contains the same componant as the full package except UV machine. This warranty is for customers who have made at least one purchase, and they will already have a UV machine in their last purchase.
Whitestone Dome Glass is patented tempered glass that provides full touch and edge to edge coverage. Unlike other tempered glass with adhesive only on the edge of the screen, Dome Glass uses liquid adhesive to fully cover the screen including the edges. Learn more about the Dome Glass.
We call this the “4 Full” (full touch, full cover, full clear, full fix). The Dome Glass guarantees the best touch sensitivity thanks to Dome Liquid Adhesive Technology (DLAT), fully covering edges without adding any dot or color on the surface of the screen. It can even fix existing scratches and minor cracks on a screen. Dome Glass is the only choice you can make If you enjoy the original design of the device while protecting it.
Beyond its unique values and qualities, highly sophisticated technologies and materials are involved in the product such as the glass and its uniformity and lamination, installation Jig, UV machine and more. You can experience the difference once you use it.
Dome Glass is available through major online retailers like Amazon, eBay, Newegg, Mobilefun, Lazada, Qoo10, and Gmarket. Please follow the link to see the all the available retailers.
Yes, there is a replacement kit available. At this time, it is only available on Amazon. We plan to offer it on other platforms in the near future. You can also contact our customer service for more information.
There is a compatible case guideline and information on our website. Be careful when putting on and taking off the case, even if you are using a compatible one, because it may cause lifting.
It can happen, but you don’t need to worry about it. It doesn’t do any harm to devices. Just wipe it away as instructed. The glass of the device and screen protector has some variance so we include 5% more adhesive than normally needed to make sure it fills out every corner.
Don’t worry. Yes, it is just as easy as peeling off a sticker using your fingernail. All the adhesive will cling to the glass. Nothing is left on the screen.
Unless external force is applied such as using an incompatible case or lifting it with nail, the glass will stay put.
Unfortunately, the glass is not reusable once it is peeled off.
Please see the detailed precautions about the installation environment and process in the manual and on our web site.
This is highly likely when the adhesive has already been hardened. The liquid substance used for the Dome Glass protector is hardened by UV rays present in sunlight and fluorescent light. Please check that the surrounding environment meets the conditions prescribed in the manual before proceeding with the installation process.
Don’t cure it (don’t apply the UV light). Just take it off and retry it according to our rework instructions. If you already cured it, there’s no way to get rid of it. We recommend that you carefully check to make sure there are no bubbles before the curing step.
There may be adhesive left on the edges if you don’t clear it out properly after the 1st curing. After the 1st curing process, wipe in a single direction using an adhesive cleaner. Do not use force or sharp objects, including finger nails, as it may cause the glass to detach.
The liquid substance is harmless but it is dangerous if consumed. Please keep it out of reach of children.
The UV light included in the product package does not cause any harmful effects on phones.
It’s like water. Phones are generally waterproof so liquids won’t normally go into a phone. Just wipe it off before curing it.
No. you should take it off. It’s designed to go into pieces when it breaks to protect the original screen. If not, the entire force of the impact goes to the phone and damages the phone itself. Even though the Dome Glass has a layer of film that stops the glass from shattering into pieces, do not continue using it because it may still cause injuries or damage the device.
Yes, Dome glass will cover up any existing minor cracks and scratches on your device on top of providing safety for the screen. It’s much less expensive than refurbishing the device.