In our FAQ you will find detailed answers to the most common questions asked about Whitestone Dome Glass.
Frequently asked questions
It can happen, but you don’t need to worry about it. It doesn’t do any harm to devices. Just wipe it away as instructed. The glass of the device and screen protector has some variance so we include 5% more adhesive than normally needed to make sure it fills out every corner.
Don’t worry. Yes, it is just as easy as peeling off a sticker using your fingernail. All the adhesive will cling to the glass. Nothing is left on the screen.
Unless external force is applied such as using an incompatible case or lifting it with nail, the glass will stay put.
Unfortunately, the glass is not reusable once it is peeled off.
Please see the detailed precautions about the installation environment and process in the manual and on our web site.
This is highly likely when the adhesive has already been hardened. The liquid substance used for the Dome Glass protector is hardened by UV rays present in sunlight and fluorescent light. Please check that the surrounding environment meets the conditions prescribed in the manual before proceeding with the installation process.
Don’t cure it (don’t apply the UV light). Just take it off and retry it according to our rework instructions. If you already cured it, there’s no way to get rid of it. We recommend that you carefully check to make sure there are no bubbles before the curing step.
There may be adhesive left on the edges if you don’t clear it out properly after the 1st curing. After the 1st curing process, wipe in a single direction using an adhesive cleaner. Do not use force or sharp objects, including finger nails, as it may cause the glass to detach.
The liquid substance is harmless but it is dangerous if consumed. Please keep it out of reach of children.
The UV light included in the product package does not cause any harmful effects on phones.
It’s like water. Phones are generally waterproof so liquids won’t normally go into a phone. Just wipe it off before curing it.
No. you should take it off. It’s designed to go into pieces when it breaks to protect the original screen. If not, the entire force of the impact goes to the phone and damages the phone itself. Even though the Dome Glass has a layer of film that stops the glass from shattering into pieces, do not continue using it because it may still cause injuries or damage the device.
Yes, Dome glass will cover up any existing minor cracks and scratches on your device on top of providing safety for the screen. It’s much less expensive than refurbishing the device.