FREE 2-Day Shipping on US Orders over $30 | FREE Shipping on EU Orders over $70 | ✈ International Shipping Available

Copy of Q & A

Looking for answers? You’ve come to the right place.

Here is what you need to know!

HOW CAN I REQUEST THE WARRANTY?

Please watch the demo to see how:

HOW CAN I REPLACE MY DAMAGED DOME GLASS?

If your Dome Glass is showing signs of wear and tear from normal use, or your installation attempts failed, you may qualify for a replacement under our Warranty Policy. To request a replacement Dome Glass under our warranty policy, you must first create an account through our website. After creating your Account, please go to “My Account” then “Register a Product”. Once you have Registered your original Dome Glass purchase, go to the “Warranty Replacement” tab to place your order request. You must provide photo evidence of the damaged Whitestone product and proof of purchase.

LIMITED LIFETIME WARRANTY – Whitestone provides a Limited Lifetime Warranty, meaning if your Dome Glass is damaged or worn from normal, intended use, a replacement can be requested through our website. Damages caused by operating the Dome Glass outside its intended use or loss are NOT covered under our Limited Lifetime Warranty. Furthermore, Whitestone is not liable to any damage(s) incurred to personal device(s), such as mobile phones, while installing, using or removing any Dome Glass product(s). Proof of purchase and photographs of the damaged Dome Glass must be submitted for verification. The shipping fee covers the shipping and handling of one Dome Glass replacement kit. If you have purchased a Two (2) Pack Kit and want to request two replacement glasses, a second shipping and handling fee is required. Our warranty policy is provided in full for purchases from our website and our Amazon channels. A list of other authorized sellers is also available on our website.  Warranty requests from authorized sellers will be handled by the seller directly based on their own store terms depending on your purchase location. Our Warranty App currently applies solely to the purchases from our website, Amazon.com, Amazon.ca, Amazon.uk, Amazon.fr, Amazon.de Amazon.es, Amazon.it (Amazon authorized sellers: Dome Glass & Cellto), Newegg.com, Mobilefun.uk, approved Ebay Sellers (domeglassaustralia & creassive), & approved Local US Retailers.  Any other authorized sellers handle their own warranty requests.  Please refer to the complete list of authorized sellers on our website. International Shipping is available from our warranty web app, but it again is based on the sales channel and any fees are calculated accordingly.  See our Shipping Policy for any pertinent shipping information.  Current Shipping and Handling costs are as follows:
  • US & UK(GB): $9.99
  • Schengen (regular): $16.99
  • Canada: $17.99
  • Schengen (Premium *Latvia, Portugal, Spain): $19.99
  • Non-Schengen: $19.99
  • Other International: $19.99

HOW TO APPLY FOR A REPLACEMENT UNDER WARRANTY?

To request a replacement Dome Glass under our warranty policy, you must first create an account through our website. After creating your Account, please go to “My Account” then “Register a Product”. Once you have Registered your original Dome Glass purchase, go to the “Warranty Replacement” tab to place your order request. You must provide photo evidence of the damaged Whitestone product and proof of purchase.  Purchases from whitestonedome.com are automatically registered and you do not need to re-register your order. 

ALLOWED PURCHASE CHANNELS FOR WARRANTY REQUEST

We ONLY provide warranty system to following purchase channels: 

  • Our official website (Whitestonedome.com),
  • Amazon (US, CANADA, UK, DE, FR, IT, ES),
  • Ebay US,Newegg,
  • Local US Retail Shops (find the stores at "Where to Buy" page),
  • MobileFun UK.

Please be mindful that your warranty requests can be rejected (including offline stores) apart from those channels.

WHAT IS INCLUDED IN A WARRANTY REPLACEMENT ?

  • NO UV Light
  • One Installation Tray
  • One Screen Protector
  • Two Tubes of Glue
  • One Set of Installation Materials (Cleaning Supplies, Stickers, Etc.)

WHAT IS DOME GLASS?

Whitestone Dome Glass is patented tempered glass that provides full touch and edge to edge coverage. Unlike other tempered glass with adhesive only on the edge of the screen. Dome Glass uses liquid adhesive to fully cover the screen including the edges. Learn more about the Dome Glass

WHY DO I NEED TO USE DOME GLASS? AND WHAT ADVANTAGES DOES THE DOME GLASS HAVE OVER OTHER GLASS SCREEN PROTECTORS?

We call this the “4 Full”(full touch, full cover, full clear, full fix). The Dome Glass guarantees the best touch sensitivity thanks to Dome Liquid Adhesive Technology (DLAT), fully covering edges without adding any dot or color on the surface of the screen. It can even fix existing scratches and minor cracks on a screen. Dome Glass is the only choice you can make if you enjoy the original design of the device while protecting it.

WHY IS DOME GLASS SO EXPENSIVE?

Beyond its unique values and qualities, highly sophisticated technologies and materials are involved in the product such as the glass and its uniformity and lamination, installation Jig, UV machine and more. You can experience the difference once you use it.

IS THERE A REPLACEMENT VERSION? IF SO, WHERE AN I FIND A REPLACEMENT KIT?

Yes, there is a replacement kit available. At this time, it is only available on Amazon. We plan to offer it on other platforms in the near future. You can also contact our customer service for more information.

WHAT KIND OF CASES ARE COMPATIBLE WITH THE DOME GLASS?

There is a compatible case guideline and information for each model on ‘PRODUCT‘ tab. Be careful when putting on and taking off the case, even if you are using a compatible one, because it may cause lifting.

WHERE CAN I BUY DOME GLASS?

Dome Glass is available through major online retailers like Amazon, eBay, Newegg, Mobilefun, Qoo10, and Gmarket. Please follow {the link} to see the all the available retailers.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 14 days from the date of receiving products
  • In unused and resellable condition
  • In the original packaging (unopened)

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Shipping Policy

Your order will normally be processed within 1 business days.

Orders received before 12:00 noon PST Monday – Friday should be processed and shipped that day, excluding holidays of course. Weekend orders will be processed the following Monday or the next business day if it’s a holiday. Speaking of holidays, please note that the holidays may result in slight delays in processing and shipping times. Thanks in advance for your patience!

Our regular order shipping terms and conditions are as follows:

  • FREE 2-DAY SHIPPING on orders of $30 or more in the US. (after discounts, before tax).
  • FREE Standard shipping on orders of $14.90 - $29.99 in the US. (estimated 3-5 business days).
  • For orders under $14.90 in the Continental US: $6.95 Shipping Fee. Standard shipping (estimated 3-5 business days)
  • For orders under $50 in Hawaii, Alaska, and Puerto Rico: $8.95 Shipping Fee. Standard shipping (estimated 3-5 business days)
  • International or expedited shipping costs are calculated at checkout.

IS THE DOME GLASS PROTECTOR EASY TO INSTALL AT HOME?

Anyone can easily install the dome glass protector by following the guidelines and instructions in manual included with the packaging. On our web site, you can also read our blog article or watch video about installation. Just in case, we also provide one extra liquid adhesive as well.

WHAT IF I SPILL THE LIQUID OR IT LEAKS OUT FROM UNDERNEATH THE GLASS?

It can happen, but you don’t need to worry about it. It doesn’t do any harm to devices. Just wipe it away as instructed. The glass of the device and screen protector has some variance so we include 5% more adhesive than normally needed to make sure it fills out every corner.

CAN I REMOVE THE GLASS EASILY?

Don’t worry. Yes, it is just as easy as peeling off a sticker using your fingernail. All the adhesive will cling to the glass. Nothing is left on the screen.

WILL THE GLASS EVER PEEL OFF BY ITSELF?

Unless external force is applied such as using an incompatible case or lifting it with nail, the glass will stay put.

CAN I PUT THE GLASS BACK ON THE DEVICE ONCE IT LIFTS OFF THE SCREEN?

Unfortunately, the glass is not reusable once it is peeled off.

WHAT ARE SOME PRECAUTIONS TO BE AWARE OF BEFORE ATTACHING THE GLASS?

Please see the detailed precautions about the installation environment and process in the manual and on our installation page.

WHAT SHOULD I DO WHEN THE LIQUID SUBSTANCE DOES NOT SPREAD LIKE IT'S SUPPOSED TO?

This is highly likely when the adhesive has already been hardened. The liquid substance used for the Dome Glass protector is hardened by UV rays present in sunlight and fluorescent light. Please check that the surrounding environment meets the conditions prescribed in the manual before proceeding with the installation process.

WHAT SHOULD I DO WHEN THERE ARE AIR BUBBLES?

Don’t cure it (don’t apply the UV light). Just take it off and retry it according to our rework instructions. If you already cured it, there’s no way to get rid of it. We recommend that you carefully check to make sure there are no bubbles before the curing step.

WHAT SHOULD I DO WHEN THERE IS ADHESIVE THAT CANNOT BE REMOVED AFTER THE INSTALLATION?

There may be adhesive left on the edges if you don’t clear it out properly after the 1st curing. After the 1st curing process, wipe in a single direction using an adhesive cleaner. Do not use force or sharp objects, including finger nails, as it may cause the glass to detach.

DOES THE LIQUID SUBSTANCE CAUSE ANY HARM TO THE BODY?

The liquid substance is harmless but it is dangerous if consumed. Please keep it out of reach of children.

DOES THE UV LIGHT HAVE ANY DAMAGING IMPACT ON THE PHONE?

The UV light included in the product package does not cause any harmful effects on phones.

WON'T THE LIQUID CAUSE DAMAGE TO THE PHONE WHEN IT OVERFLOWS?

It’s like water. Phones are generally waterproof so liquids won’t normally go into a phone. Just wipe it off before curing it.

I DROPPED MY PHONE AND THE GLASS PROTECTOR BROKE. IS IT OKAY TO CONTINUE USING IT?

No. you should take it off. It’s designed to go into pieces when it breaks to protect the original screen. If not, the entire force of the impact goes to the phone and damages the phone itself. Even though the Dome Glass has a layer of film that stops the glass from shattering into pieces, do not continue using it because it may still cause injuries or damage the device.

DOES THE LIQUID ADHESIVE FILL IN SCRATCHES?

Yes, Dome glass will cover up any existing minor cracks and scratches on your device on top of providing safety for the screen. It’s much less expensive than refurbishing the device.